About CRMG

Cookeville Regional Medical Group (CRMG) is a multi-specialty group consisting of primary care and specialty physicians dedicated to caring for you and your family.

The growing trend nationwide is physician employment by hospitals. Some physicians have chosen to become employed by Cookeville Regional, allowing them to spend less time on managing their practice and more time with the patient. However, Cookeville Regional has over 200 physicians on its active and courtesy medical staffs, many of whom are not employed by the hospital.

MISSION
Building Healthier Communities
VISION
Exceptional Care to Every Patient Every Day

FAQ

What are your regular office hours?

Monday–Friday 8 a.m.–5 p.m.

Urgent Care Clinic Hours: Seven days a week, open 7 a.m.–7 p.m.

What insurance plans do you accept?

We accept most major insurances. Our office staff can review insurance information with you when scheduling your appointment.

What is your appointment policy?

Please arrive 15 minutes prior to your appointment time to register. For your benefit and the benefit of all our patients, we try to stay on schedule (though emergencies sometimes occur). You will receive an automated pre-appointment reminder call two business days before your appointment; therefore, it is important for you to notify our office if your phone number has changed.

What should I bring to my appointment?

Please bring your current insurance card(s), photo ID and any medications you are taking.

How early should I arrive to my appointment?

Please arrive 15 minutes prior to your appointment time to register. Patients who arrive late for a scheduled appointment may be asked to reschedule the appointment or wait for an open appointment time on that day’s schedule. The physician may decide to work the patient in, but this is at the discretion of the physician.

Will I need to complete any forms?

Yes, you will be asked to review and complete several forms when you arrive. Many of these forms can be reviewed and completed prior to your appointment by visiting our forms page.

How do I get a prescription refill?

You can request prescription refills easily by going to our online patient portal. You can also call your pharmacy. Your pharmacy will then contact the office if authorization is needed. Your refill requests will be handled by this practice within two business days after your pharmacy's request is received.

Can I access my medical information online?

 Yes, you can. You may sign up for our online patient portal. Here you can view and download your medical information and lab and imaging results, as well as request an appointment, request a prescription refill and send a message to your provider.

  • To register online, click here.
  • Click on "Coming To Us From Your Physician’s Office".
  • On the next page, click "Log In"; then you will be navigated to the Athena Patient Portal at CRMG log-in page.
  • Click on "Sign up Today".
How can I get a copy of my test results and medical records?

There are a couple of ways to get your test results and medical records. You may sign up for our patient portal. You may also contact your doctor’s office directly. You will need to sign a consent form to release this information if your records are being sent to another office or hospital.

What should I do if I suddenly become ill?

If you are experiencing what you believe is a medical emergency, please call 911 or go to the nearest hospital emergency department.

What should I do if I miss my appointment?

If you need to cancel or reschedule your appointment, please contact us at least 24 hours in advance of your scheduled appointment. Multiple “no-shows” may result in dismissal from the practice.

What should I do if the office is closed?

For emergencies, call 911. A medical provider is on call seven days a week to take urgent calls outside normal business hours.

In which hospital do CRMG physicians care for patients?

The CRMG physicians are affiliated with Cookeville Regional Medical Center (CRMC). Our family practice and internal medicine providers utilize the services of the hospitalists on staff at CRMC to see their patients who are admitted to the hospital. Hospitalists are physicians who specialize in treating patients in the hospital. In order to provide continuity of care following your hospital stay, our physicians receive follow-up communication about their patients’ hospital visits.

I’ve received a bill and have questions. Who do I need to call for assistance?

You may contact our Business Office at 931-783-5857 for any billing related questions.

Do You Offer Financial Assistance?

Purpose: To establish policy and related procedures for financial assistance for patients who are unable to pay in full for their health care services and who meet the eligibility criteria set forth in this policy.

POLICY - 7/14/2020:

  1. Review the account to determine that no additional 3rd party liability coverage exists to pay on the account, including TennCare. This policy applies to patients who are not insured through a 3rd party or who are unable to pay balances in full after exhaustion of all 3rd party liability.
  2. Interview patients and/or guarantors to determine that all other means of account resolution have been exhausted.  Any income should be considered whether from active or passive activities, such as rental, social security, disability, retirement, alimony, child support, unemployment benefits, inheritance, investment or annuity payouts, gifts or fund raisers.  It also includes proceeds from life insurance, 3rd party settlements, or lump sum annuity payments.
  3. This policy applies only to the individuals who cooperate fully with the request for information needed to verify the patient’s eligibility, including appropriate identification.  Patients should respond in a timely manner and fully cooperate in applying for Medicaid or coverage by other government programs if required.
  4. Eligible Service Areas include the following Upper Cumberland counties: Putnam, Jackson, White, Cumberland, Warren, Van Buren, Cannon, Fentress, Overton, Pickett, Smith, Clay, Dekalb and Macon. CRMC and/or CRMG reserve the right to add/subtract from the list of counties in the service area.
  5. Provide patient/guarantor with a financial statement form and explain that they patient may be eligible for financial assistance if certain criteria are met. Mail the patient financial assistance letter, enclose an application and checklist of things needed.
  6. Documentation must include the completed application, all supporting material and a print out of the financial analysis work sheet. In evaluating a patient’s needs for financial assistance, CRMC/CRMG personnel may review the patient/guarantor’s W-2, tax return, pay-stubs, bank statements, written verification of wage from employer, written verification of public welfare agency, government agency, or other information attesting to the patient’s income status. Patients must provide information related to possible 3rd party liability incidents where applicable, including accident reports and copies of vehicle insurance policies.
  7. All expenses should be listed so they may be taken into consideration when the application is going through the approval process.  All members within the household need to be listed as well as proof of their income.
  8. All applications are to be sent to the CBO Supervisor for approval.
    • 0-$50     Approval by CBO Supervisor
    • $51 - $499     Approval by CBO Director, Management Operations
    • >$500     Approval by CRMC Chief Financial Officer
  9. Discounts will be based on income guidelines established by CRMC/CRMG up to 300% of poverty level. Income guidelines are based on the most current Federal Poverty Guidelines from the U.S. Department of Health and Human Services. A sliding scale of income based on family income will be used to determine the percentage of charity as follows:
    • 100% or below Federal Poverty Level     100% Discount
    • 100-150% of Federal Poverty Level     75% Discount
    • 150-200% of Federal Poverty Level     50% Discount
    • 200-300% of Federal Poverty Level     25% Discount
  10. Remaining Balances may be set up on a payment plan; however if any balances not paid get transferred to a collections agency.
  11. Other Factors to Consider
    • Finances
    • Expenses
    • Outstanding medical bills
  12. Patients that are not disabled, do not have minor children in the home, and are not working may be disallowed for assistance.
  13. Uninsured patients who do not qualify for financial assistance or who do not wish to apply may be offered a discount following the Patient Discount Policy.
  14. Re-evaluation must take place every 6 months to continue financial assistance.  If patient qualifies due to government assistance qualification, the financial assistance will coincide with that approval period.
  15. Financial Assistance Discounts will be applied to CRMG accounts as follows:
    • All dates of service prior to the award date that has not been paid, are not out to insurance, and have not been sent to collections.
    • All dates of service for 6 months after the award date unless the patient’s financial condition improves.
  16. If a patient is awarded financial assistance and patient payments have already been applied to the account, apply the discount to the remaining balance. Patients will not be refunded monies already paid.
  17. CRMC/CRMG reserves the right to grant financial assistance in extraordinary circumstances to patients who may not normally qualify for financial assistance. Also, we reserve the right to deny any patient who does not fully cooperate with our efforts to verify eligibility, provides false information, refuses to apply to government programs or Medicaid, or who fails to respond in a timely manner to requests.